F.A.Q.’s
F.A.Q.’s
If you can’t find the answer of your question here, feel free to contact us.
Dilvery Options - F.A.Q.’s
When will my order be dispatched ?
Once we have received the payment, the items should be on its way to your within 1-2 business days.
How to check my order status ?
You can check you order status by logging into our account section.
Track my parcel ?
We will send you the parcel tracking link by email once your order has been dispatch.
Do I need to pay VAT upon receiving the package ?
Order are sold without VAT and my be subject to Import Taxes and Customs Duties.
It is a legal requirement that we declare the full value of the shipments at dispatch, and we have no control over any additional costs or fees charged by customs at your country. The cost will be covered by you.
Returns and Exchanges - F.A.Q.’s
How to return a unwanted item (not faulty) ?
For any unwanted items, the goods must be unused and supplied with their original packaging. You may need to pay for the shipping cost with the original packaging.
What to do if I receive a wrong item ?
If we have accidentally sent you the wrong item, please contact us.
What to do if I receive a faulty item ?
For any manufacturing faulty products, simply send the items with the original packaging. TORZC will pay for the return shipping costs.
Please feel free to contact us, our team are standing by 7 days a week to assist you.
How long do I have to return an item?
We have a 90 days returns policy. If you’re not completely satisfied with an item and it has not been used or fitted, you can return it to us within 90 days of purchase for a full refund.
When will my refund shown up in my bank account ?
Don’t worry, as long as the returning item meets the criteria of our return policies, we will do the refund as soon as we receive the item.
If you’ve paid by PayPal your funds will have been refunded to your PayPal account. Refunds to credit cards can take up to ten banking days to appear in your account.
Do my return have to be in the original packaging ?
Yes, if the product is returned in its original packaging, including labels, we will be able to process your return much quicker.
How long does it takes to process a return item ?
Returning items may take between 10-20 business days for us to receive. Once the item is delivered to us, we will process the refund within 1-2 business days.
What if the item is not in its original packaging ?
If you’re not completely satisfied with an item and it is unused and the component has been unfitted you can return it to us within 45 days of the original date of purchase for a full refund.
Returned goods much be supplied with their original packaging.
Return shipping costs are non-refundable. We will pay the return shipping costs if the item for any faulty items (eg damaged, defective, wrong item sent etc).
Payment Methods - F.A.Q.’s
How to With a Paypal account ?
You can pay with Paypal without disclosing any of your personal credit card information to us.
- Select Paypal as the payment method at checkout and follow the onscreen instructions. You will be redirected to your Paypal account. Login to your Paypal account, select the funding source that you wish to process the order.
- After competing the process with Paypal, you should receive 2 emails. (1) The first email will be sent from Paypal to confirm your payment with “Chitoto International Ltd.” appears as the merchant. (2) From our customer service team ([email protected]) to confirm your order.
How to without a Paypal account ?
You can now pay with the Paypal gateway without opening an Paypal account. Choose the option “Pay with Debit or Credit Card” at the Paypal login page. This means Paypal will not hold onto your payment details after purchase.
How to with credit or debit cards ?
We accept the following cards at checkout:
American Express/
Switch/ Maestro/
MasterCard/
Visa/
How to get help with Paypal ?
Warranty - F.A.Q.’s
How to register my product warrnaty ?
Register your warranty here.
How to submit a warranty claim ?
- Register your products prior to submitting the claim will lead to smoother processing. (Register here)
- Take photos of the damaged/affected product area.
- Submit the Warranty Claim Form.
How long will a warranty claim take ?
Our customer service officers and technicians aim to resolve warranty issue as fast as possible. For a normal claim, it may takes 7-21 days.