Warranty Policy
Warranty
We warranty all our products against manufacturing-related problems or defects for 24 months. Warranty is not transferable, and it applies only to the original purchaser. If the item is not purchased from TORZC official online store, proof of purchase will be required with all potential warranty claims.
We do not warranty against failure or damage caused by misuse, incorrect installation, poor maintenance, using the product for a purpose other than its intended usage or alternation/modify of the product’s components. For all these causes of damage, you may consider to check out our Lifetime Loyalty Program.
Register your warranty here.
Warranty Claim form here.
Warranty - F.A.Q.’s
How to register my product warrnaty ?
Register your warranty here.
How to submit a warranty claim ?
- Register your products prior to submitting the claim will lead to smoother processing. (Register here)
- Take photos of the damaged/affected product area.
- Submit the Warranty Claim Form.
How long will a warranty claim take ?
Our customer service officers and technicians aim to resolve warranty issue as fast as possible. For a normal claim, it may takes 7-21 days.